ContactAbility respect the privacy of every individual about whom we receive or hold information by strictly adhering to our obligations under the amended Privacy Act 1988, associated National Privacy Principles and the SPAM Act. This is true at both a company and individual employee level and is an integral part of our day to day business.
Warranty of Privacy Compliance
ContactAbility (CA) license and build marketing lists for companies in Australia and New Zealand as our core business. We rigorously interrogate all new data sources to ensure they meet Australian privacy legislation standards before including them in any recommendations to our clients.
ContactAbility guarantee all data provided to clients is privacy compliant.
Consumer Options:
i. Opting Out
CA has developed a sophisticated suppression process to ensure consumer requests to opt out of source databases are swiftly actioned and accurately recorded. Should you wish to opt out of any marketing database having received a marketing communication from one of our clients please click here and provide your full name (as specified on the communication received), address, phone number and details of the source company and date of communication. We will respond within two working days to acknowledge your request and confirm the suppression has been actioned.
Should you no longer wish to receive mailed communications from ADMA Member companies please register your details with the ADMA Do Not Mail service.
Should you no longer wish to receive telemarketing calls from Australian businesses please register your residential telephone number OR business fax number on the Do Not Call Register.
ii. Opting In
CA only utilise online databases that have collected consumer information in accordance with Australian Privacy and Spam Legislation. Accordingly consumers must have opted in to receive online communications. Furthermore every subsequent online communication received by an individual will have an opt-out option. Should you require any information regarding a marketing related email you have received please click here.
Legislative and ADMA Compliance
- CA is fully compliant with the Australian Privacy Act 1988 and National Privacy Principals
- CA is fully compliant with the Australian SPAM Act 2003
- CA is fully compliant with New Zealand Privacy Act
- As an active member of the Australian Direct Marketing Association (ADMA), CA both supports and conforms with the ADMA Code of Practice
- CA support and comply with the ADMA E-marketing Code of Practice
- CA employees are members of multiple ADMA Councils and actively support and participate in the implementation and improvement of best practice in Australian direct marketing.
- CA often utilise ADMA Do Not Contact suppression files when undertaking client’s marketing processing.
- CA exclude telephone numbers from the Do Not Call Register from marketing campaigns on behalf of clients when instructed to do so.
Education & Awareness
CA’s Privacy Officer is dedicated to ensuring all staff are fully informed of Australian privacy legislation, CA privacy conduct and suppression processes and policies as well as ongoing changes to specific industry and Australian legislation. Staff attend in house training sessions and external compliance courses. We subscribe to ongoing ADMA regulatory updates as they become available to us. All employees must sign strict confidentiality and data security clauses as part of their employment contract with CA prior to commencing employment on or offsite.
Data Security
CA takes the security of all personal information very seriously. We maintain strict security procedures to ensure that information cannot and will not be made available to any unauthorised person or company. All files are encrypted and password protected prior to transfer.
Privacy Enquiries
Occasionally CA may update our Privacy Policy based on environmental, legislative and best practice changes that occur in Australia and New Zealand. Should you require any additional information about ContactAbility’s privacy approach, compliance or procedures please contact us.
